PREFACE:
Flag page (4kb)
Abstract (4kb)
Contents (12kb)
Synopsis (4kb)
CHAPTERS:
Chapter 1: Introduction (116kb)
Chapter 2: Experiment 1 (212kb)
Chapter 3: Experiment 2 (92kb)
Chapter 4: Cumulative Problem Curves (136kb)
Chapter 5: Experiment 3 (172kb)
Chapter 6: Ticket Vending Machines (84kb)
Chapter 7: VP-Lab (28kb)
Chapter 8: Conclusions and Discussion
(104kb)
REFERENCES ETC.:
Acronyms (4kb)
References (56kb)
APPENDIXES:
Appendix A: Nielsen's Heuristics (8kb)
Appendix B: Summary Principles (8kb)
Appendix C: Preface to Full Principles Set (8kb)
Appendix D: Full Principles Set (60kb)
Appendix E: Questionnaire (4kb)
Appendix F: Experiment 3 Assumptions (8kb)
Appendix G: Experiment 1 Problem Listing (24kb)
Appendix H: Experiment 2 Problem Listing (16kb)
Appendix I: Experiment 3 Problem Listing (8kb)
Appendix J: Experiment 2 Protocol (8kb)